Hyperconnected: Internet of Things, Big Data and the Future of CRM
The way in which devices that we are using on a daily basis are designed with all kind of sensors and connected between themselves and the internet, this is the Internet of Things (IoT). Smartphones, smart TVs, and even having a smart home is pushing us into the future. We are facing a revolution, every app we use, every online search, everything that we are doing that is connected in one way or another to the online environment is building up the IoT, feeding it with information which can, and has already started to be used to predict, improve and innovate. More